| 000 | 00341nam a2200109Ia 4500 | ||
|---|---|---|---|
| 008 | 231004s9999 xx 000 0 und d | ||
| 020 | _a983-2473-845 | ||
| 090 | _a648.8342 DEN | ||
| 100 | 0 | _aJennifer Derhen | |
| 245 | 0 | 0 | _aMengendali aduan pelanggan : menukar cabaran kepada peluang |
| 260 |
_aPrentice Hall,Pearson (M) Sdn Bhd _bPetaling Jaya _c2003 |
||
| 999 |
_c957 _d957 |
||